Collaborative Intelligence: Optimizing Our Human-sized Digital Key Conversations for Transforming Organizations Smarter.
A long journey has been embarked upon since then; many books and articles on collective and collaborative intelligence have been written, although based on very different definitions of
those concepts. Two main branches describe the development of research and practice: one focused on collectivity, anonymous participation and big data while another branch, more human-centered, focuses on non-anonymous knowledge networks of different sizes, talking and making decisions in digital environments. The fields are general,5 citizenship and participation or new social leadership.
But it is not simple or often spontaneous. The first step toward a real transformation comes by improving the quality of key conversations, exploiting potential of ICTs in non-anonymous networks. Collaborative intelligence methods and tools are helping many organizations to do this. This article details the experience of a Spain-based team in implementing transformation processes by drastically improving the quality of key conversations.
The conversation regarding digital environments has increased into a central role in the decade of social networks. Smartphones and endless connectivity have made people used to combining both face-to-face and digital dialogues, through different channels, platforms, and clusters during their journeys.
It is evident, though, that not every conversation is intelligent, not all connections create human links or build teams, nor does talking about a shared issue encourage people to find common ground and move forward. In other words, there are some conditions for smart conversations. Deliberation templates are the mechanism by which Collaboratorium structures important conversations.
Psychol Cogn Sci Open J.2018; 4(2): 48-51. doi: 10.17140/PCSOJ-4-142
