Patients’ Satisfaction with the Quality of Provided Services for Management of Hypertension in Public Primary Health Care Facilities, Sharg-Alneel Locality, Khartoum State, Sudan.
Patients’ satisfaction surveys have gained increasing attention as meaningful and essential sources of information for identifying gaps and developing an effective action plan for quality improvement in the healthcare organizations. The main objective is to study the degrees of patients’ satisfaction with the provided services at public primary health care facilities in Khartoum, Sudan.
Patient satisfaction surveys have gained increasing attention as meaningful and essential sources of information for identifying gaps and developing an effective action plan for quality improvement in
healthcare organizations. Thus, it is justifiable to conduct this study in order to highlight the currently provided services and its quality at the PHC facilities, aiming to generate information that help in improving hypertension services at PHC level.
A survey conducted in Ireland revealed that effective communication and clear explanation had the strongest impact in improving the overall patient satisfaction among other attributes of care. In addition, Nguyen et al20 and Jenkinson et al21 declared from their studies that the two strongest and most consistent determinants of higher satisfaction.
Three studies found that interpersonal communication skills of physicians in terms of their attitude, explanation of conditions, level of care, emotional support, respect for patient preferences and involving patients in decision-making were more influential factors than clinical competence and hospital tangibles on patient satisfaction.
In addition, the main outcome of a study using the data of 202 participants in USA, concluded that most determinants of patient satisfaction was related to communication, empathy and caring from hospital personnel.
Public Health Open J. 2018; 3(1): 13-19. doi: 10.17140/PHOJ-3-125
